Tag Archives: root cause

The Microsoft Troubleshooting Methodology – Determine Root Cause

I simply cannot count the times I’ve heard someone vaguely describe some computer problem and then immediately follow it up with their resolution. That resolution is almost always one of these gems: Reboot the computer Reboot the server Reboot the {insert your favorite IT component here} Defragment the hard drive (even solid state drives) Ipconfig/release … Continue reading The Microsoft Troubleshooting Methodology – Determine Root Cause