In the first two parts of this blog series, we reviewed the four steps we used to deploy and manage our first Service Catalog. Part 1: Get something out there. Step 1. Part 2: Refine the information. Steps 2 and 3. Now I’d like to outline some key takeaways that might help. Step 4. Once … Continue reading ITIL – Building a Service Catalog in 4 steps, Part 3
Tag Archives: SLA
Ticket Backlog Nightmare! How do I get out of this?
I suspect few readers of this blog can say they’ve never had a ticket backlog at the service desk. Ticket backlog is a frustrating situation, and I get asked a lot about some strategies on how to get a better handle on it. Here are some tips and advice to not only reducing the backlog, … Continue reading Ticket Backlog Nightmare! How do I get out of this?