This post is from our ITIL 2011 Foundation online video training library. Video transcript: Understanding the Components and Phases of the ITIL Service Lifecycle Instructor: Mark Thomas. The key components to the ITIL lifecycle in Service Management is what we call the ITIL Core. We call those by phase names such as the first phase … Continue reading Understanding the Components and Phases of the ITIL Service Lifecycle
Tag Archives: Service Lifecycle
Main Concepts of the Service Lifecycle
Overview of the Service Lifecycle in ITIL Foundation What are some of the main concepts of the Service Lifecycle in the ITIL framework? The first one is what we called Service Strategy (SS) Governance and Decision-making. Remember, we talked Service Strategy as being one of the initial phases of the Service Lifecycle. There are some … Continue reading Main Concepts of the Service Lifecycle