In the first two parts of this blog series, we reviewed the four steps we used to deploy and manage our first Service Catalog. Part 1: Get something out there. Step 1. Part 2: Refine the information. Steps 2 and 3. Now I’d like to outline some key takeaways that might help. Step 4. Once … Continue reading ITIL – Building a Service Catalog in 4 steps, Part 3
Tag Archives: Service Level Management
Using the ITIL process for your next budget planning
Heads up – your 2013 budget is due soon. It will be here before you know it so assemble the team and start planning. If you’re on a calendar year financial cycle, it is likely you’re starting to hear rumblings about the upcoming budget planning cycle. Don’t fret, here are some hints to helping you … Continue reading Using the ITIL process for your next budget planning