Overview of the Service Lifecycle in ITIL Foundation What are some of the main concepts of the Service Lifecycle in the ITIL framework? The first one is what we called Service Strategy (SS) Governance and Decision-making. Remember, we talked Service Strategy as being one of the initial phases of the Service Lifecycle. There are some … Continue reading Main Concepts of the Service Lifecycle
Tag Archives: Service Design
Why I would start with Continual Service Improvement (CSI)
It has been a question since the dawn of ITIL version 3: Where do we start? A natural reaction is to focus on the things that are causing acute pains: incident, problem, change, and so on. I liken this to putting your fingers in the holes of the leaky boat…sooner or later you’re going to … Continue reading Why I would start with Continual Service Improvement (CSI)