In many of the business analysis courses I teach, I’ve found a common reason people come to training, the number one question I get is, “how do I add value to the organization as a BA?” Expectations vary, but at a minimum, organizations expect some common functions from business analysts. First, a BA is primarily … Continue reading Ten ways to be a more valuable Business Analyst
Tag Archives: Root Cause Analysis
Ticket Backlog Nightmare! How do I get out of this?
I suspect few readers of this blog can say they’ve never had a ticket backlog at the service desk. Ticket backlog is a frustrating situation, and I get asked a lot about some strategies on how to get a better handle on it. Here are some tips and advice to not only reducing the backlog, … Continue reading Ticket Backlog Nightmare! How do I get out of this?
Is Problem Management a Source of Your IT Problems?
What is Problem Management? According to the IT Infrastructure Library (ITIL), the goal of Problem Management is to minimize the adverse impact of Incidents or prevent these Incidents from occurring at all. Problem Management seeks to get to the root cause of Incidents and take actions to improve or correct the situation. Since problems are typically … Continue reading Is Problem Management a Source of Your IT Problems?