In many of the business analysis courses I teach, I’ve found a common reason people come to training, the number one question I get is, “how do I add value to the organization as a BA?” Expectations vary, but at a minimum, organizations expect some common functions from business analysts. First, a BA is primarily … Continue reading Ten ways to be a more valuable Business Analyst
Tag Archives: RCA
Ticket Backlog Nightmare! How do I get out of this?
I suspect few readers of this blog can say they’ve never had a ticket backlog at the service desk. Ticket backlog is a frustrating situation, and I get asked a lot about some strategies on how to get a better handle on it. Here are some tips and advice to not only reducing the backlog, … Continue reading Ticket Backlog Nightmare! How do I get out of this?