In the first two parts of this blog series, we reviewed the four steps we used to deploy and manage our first Service Catalog. Part 1: Get something out there. Step 1. Part 2: Refine the information. Steps 2 and 3. Now I’d like to outline some key takeaways that might help. Step 4. Once … Continue reading ITIL – Building a Service Catalog in 4 steps, Part 3