Tag Archives: novice

How to offer Remote Assistance under Windows 7

From my prior blog article; Enabling Windows 7 Remote Desktop and Remote Assistance, one needs to have remote assistance properly configured in order to offer or respond to a Remote Assistance request. Remote Assistance was designed more for a standard user to request assistance than for an expert to offer assistance, though both approaches are … Continue reading How to offer Remote Assistance under Windows 7

Enabling Windows 7 Remote Desktop and Remote Assistance

Windows 7 offers greater remote management and assistance options than any prior Microsoft O.S. Layered security regularly prevents help desk experts from easily accepting or offering assistance requests. Technical support sites tend to cloud the issue by offering solutions to singular problems as reported, often missing the big picture. Let’s try to rectify the issue, … Continue reading Enabling Windows 7 Remote Desktop and Remote Assistance