Tag Archives: methodology

The Microsoft Troubleshooting Methodology – Identify the Symptom

In a previous article: The Microsoft Troubleshooting Methodology – Simple and Flexible, I explained how I follow a simple and straightforward troubleshooting methodology. That article shows the way this methodology works and how it functions as a troubleshooting framework for almost any computer problem. Here’s a reminder of my approach.   Figure 1. MikeDan’s Quick and Dirty … Continue reading The Microsoft Troubleshooting Methodology – Identify the Symptom

The Microsoft Troubleshooting Methodology – Simple and Flexible

Like many IT professionals, I did my time in technical support. In call centers, in data centers, in corporate IT, and as a consultant, I spent lots of time chasing down and resolving computer problems. I got my start working in Microsoft’s Product Support Services (PSS) troubleshooting early versions of Windows and Microsoft Word for … Continue reading The Microsoft Troubleshooting Methodology – Simple and Flexible