Tag Archives: error messages

The Microsoft Troubleshooting Methodology – Determine Root Cause

I simply cannot count the times I’ve heard someone vaguely describe some computer problem and then immediately follow it up with their resolution. That resolution is almost always one of these gems: Reboot the computer Reboot the server Reboot the {insert your favorite IT component here} Defragment the hard drive (even solid state drives) Ipconfig/release … Continue reading The Microsoft Troubleshooting Methodology – Determine Root Cause

The Microsoft Troubleshooting Methodology – Identify the Symptom

In a previous article: The Microsoft Troubleshooting Methodology – Simple and Flexible, I explained how I follow a simple and straightforward troubleshooting methodology. That article shows the way this methodology works and how it functions as a troubleshooting framework for almost any computer problem. Here’s a reminder of my approach.   Figure 1. MikeDan’s Quick and Dirty … Continue reading The Microsoft Troubleshooting Methodology – Identify the Symptom