Tag Archives: Change Control

Can you guess the most popular question I get in an ITIL class?

Can you guess the most popular question I get in an ITIL class?  "What process should we start with?" – No. "How do I become an ITIL expert?" – No. "What is the best approach to implementing Change Management?" – No. "How do I get executive level support for our Service Management initiative?" – Yes! … Continue reading Can you guess the most popular question I get in an ITIL class?