How to Manage Devices in Microsoft Lync Server 2010


This video will demonstrate how to manage devices in Microsoft Lync Server 2010 and use features like Audio Test Service. This video is part of a full training course called LYNC2010: Deploying Configuring and Administering Microsoft Lync Server 2010.

To help introduce Interface Video Training, the first 16 videos in this Lync course are available for free below. The entire Video Training Library is available for only $25 per month.

Instructor: Mike Pfeiffer, Microsoft MVP
Video Style: Screencast
View the entire Lync Server 2010 Course

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Video transcript:
How to Manage Devices in Microsoft Lync Server 2010


Before installing the Lync Server 2010 infrastructure, it helps to experience Lync Server from a client’s perspective in order to understand how the software works as we begin to build the servers. This video will demonstrate how manage your devices within Microsoft Lync Server 2010.

Obviously, the Lync Client can interact with the devices you’ve got plugged into your computer. Right now, I’ve got a USB headset connected, and that’s acting as the speakers and a microphone, so I can place calls. If I wanted to do a video call, I would simply get a webcam and connect it to my computer.

Come down to the very bottom left of the Client. You can see this option that says, Select audio device.

You can get to all the configuration options for your devices from this area.

Click the down arrow and see that you have Audio Device Settings. It takes you in and shows you the device that you’re using right now for a microphone and for speakers.

I’m connected through Remote Desktop Protocol (RDP) to this machine, so it says, Remote Audio. But really what I’ve got is just a regular USB headset.

From here (Customize your device), you can adjust volume levels for the Speaker, the Microphone and how loud the client Ringer is when you receive a call.

Go back to the very bottom left of the Client. It shows that right now I’ve got just one device. You could have multiple devices, and you could switch between devices while you’re in a call.

For example, if I were in a call on a Bluetooth headset, and that headset was running out of battery power, I could click this little drop-down. Instead of using the Bluetooth, I could switch over to this device, PC Mic and Speakers. This works well, and no one will notice you changed devices in the middle of a call.

Another thing you can do before placing an audio call is test the call quality and make sure you don’t have static.

Hit the drop-down arrow and click on Check Call Quality. This will take you out to the Audio Test Service.

TestCall lets me do a test. It might let me know that my voice sounds bad. If I’ve got a bad connection, and I’m on wireless, I might want to jump on the wired network and try another test, especially if I’m going into a conference call. That’s one feature that’s really nice.

There’s another way to get to those audio and video device options. In the upper right of the client, click the drop-down and go to Tools and Options.

In Video Device, if you have multiple webcams, you can select from a drop-down list and you could tune the settings, depending on the type of webcam connected.

That’s an overview on using Lync and managing the devices connected to your computer.

Further on, we’ll look at physical phones on your desk that are piggybacking off your Microsoft Lync client.

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