Make and Receive Audio and Video Calls in Microsoft Lync Server 2010

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Make and Receive Audio and Video Calls in Microsoft Lync Server 2010
Instructor: Microsoft MVP Mike Pfeiffer

In this video, learn how to make and receive audio and video calls in Microsoft Lync Server 2010 and use the Click to Call function. This video is part of a full training course called LYNC2010: Deploying Configuring and Administering Microsoft Lync Server 2010.

To help introduce Interface Video Training, the first 16 videos in this Lync course are available for free below. The entire Video Training Library is available for only $25 per month.

Instructor: Mike Pfeiffer, Microsoft MVP
Video Style: Screencast
View the entire Lync Server 2010 Course

Microsoft Lync Server 2010 online video training Interface Technical Training

Video transcript:
Make and Receive Audio and Video Calls in Microsoft Lync Server 2010

This video will demonstrate how to make and receive audio and video calls in Microsoft Lync Server 2010 and use the Click to Call function.

Let’s take a look at how we can place and receive audio and video calls.

I’m in my Lync client. I’ve got only a single Contact at this point (Frequent Contact Desiree).

If I want to call Desiree, I can hover over Desiree’s Contact box and click the Call button.

Also, if I were Enterprise Voice enabled, meaning I have PSTN connectivity, I could come up to the dial-pad icon, and I could dial out to the Public Switched Telephone Network.

If I wanted to order a pizza or something like that, I could use the pad to dial that public number and get connected that way.

I don’t have that completely set up right now, so I’ll come back to Contacts, hover over Desiree’s contact box and hit the drop arrow next to the Call button.

You’ll see that we can do a dedicated Lync call. That would be a peer-to-peer call from my PC, basically acting as a phone to Desiree’s phone. If she has a Lync-certified endpoint, like a desk phone, that would be a peer-to-peer type of call.

If I had a Contact with a PSTN number, I could dial it straight from here. This functionality is called Click to Call. It makes it really easy for you to place a call.

This Contact card will show up in other applications, such as the Office suite. It makes it simple to place a call straight out with just a single click.

On the Contact card hovering over the phone icon, you see we’ve got that same interface. I’ll do a Lync call using this interface. I’ll call Desiree. Hopefully, she’s sitting at her desk and will become active.

At this point, though, based off her Presence, I might have made a different decision.

The call has been placed. As you can see, a second later, Desiree’s Presence goes to red.

microsoft lync server 2010 make receive audio video calls

That means she’s In a call. You can see that my Presence changed to In a call as well, and now I’m red. That automatically happened for us.

From here, I could do things such mute my microphone (click the mic icon). I could mute my speakers as well (click the speaker icon).

Also note, if you have two endpoints that are in close proximity, you’ll see a warning that says, Your computer is causing poor audio quality.

In this case, it’s because we’re in the same room.  

From here, I can do other things like putting the call on Hold (click the Phone/Pause symbol).

Depending on how I have Lync configured, Desiree might hear hold music at this point.

That’s a basic, high-level approach to placing an audio call. I’ll hang up (click End call icon), and we’ll look at the experience of receiving a call.

Here’s the incoming call.

We call this a toast message, or the toast. We can see Desiree is calling you. We can click on the user to accept it, or we can redirect it (click Redirect). We can redirect it to voice mail, reply with an IM or set to Do Not Disturb, which forces it to be a blocked type of call.

You can see that her Presence automatically went to In a call. She’s been redirected to my voice mail because I didn’t answer the call. 

Right now, she’s leaving me a message. I get a notification from the Exchange Server because I’ve got Exchange integrated. It says that I missed a call. Eventually, I’ll probably get a voice mail. 

If I click back here on the dial-pad icon, I’ll have a record of all my voice mails.

Also, if you click the Conversations icon, it shows your conversation history.

I’ve got previous video calls in my history, and this last phone call that was missed. I could come back here into these histories, click the Call button and place a call directly out of here.

Placing a video call is similar to placing an audio call. From Desiree’s contact, I could click the down arrow next to the Call button and upgrade an audio call to video. Also, I could right-click on the user and select, Start a Video Call.

In both cases, I won’t have any video because I don’t have video cameras connected to these machines.

If I did, it would be very simple. Lync should automatically pick those up just fine, as long as it’s a relatively new type of webcam. You should go with a Lync-certified piece of hardware. We’ll discuss that further on.

I’ll end that call.

Another thing you can do is manage your call forwarding settings. Down at the bottom of the Lync box, it says, Call forwarding is off. You can control this.

If you click the down arrow, you can select Forward Calls To another number. If my mobile phone number were associated with my account, I could forward the calls to the mobile.

Also, I could simultaneously ring both Lync endpoints – where I’m signed in here and my mobile device. 

I also could forward to Voice Mail only. Maybe I’m working on something and don’t want to be disturbed, but I want to be available for IMs. I could forward calls to Voice Mail only and stay available for any other modality.

That’s the process, from a high level, of receiving and placing audio or video calls.

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