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	<title>Interface Technical Training Blog &#187; ITIL / COBIT</title>
	<atom:link href="http://blogs.interfacett.com/category/itil-cobit/feed" rel="self" type="application/rss+xml" />
	<link>http://blogs.interfacett.com</link>
	<description>Microsoft, Win7, Cisco, SharePoint, PowerShell, SQL, PMP, ITIL Training</description>
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		<title>Why I would start with Continual Service Improvement (CSI)</title>
		<link>http://blogs.interfacett.com/why-i-would-start-with-continual-service-improvement-csi?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=why-i-would-start-with-continual-service-improvement-csi</link>
		<comments>http://blogs.interfacett.com/why-i-would-start-with-continual-service-improvement-csi#comments</comments>
		<pubDate>Thu, 16 May 2013 16:03:50 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[Continual Service Improvement]]></category>
		<category><![CDATA[CSI]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITIL lifecycle]]></category>
		<category><![CDATA[ITIL version 3]]></category>
		<category><![CDATA[Service Design]]></category>
		<category><![CDATA[Service Strategy]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=12837</guid>
		<description><![CDATA[It has been a question since the dawn of ITIL version 3:&#160; Where do we start?&#160; A natural reaction is to focus on the things that are causing acute pains:&#160; incident, problem, change, and so on.&#160; I liken this to &#8230; <a href="http://blogs.interfacett.com/why-i-would-start-with-continual-service-improvement-csi">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fwhy-i-would-start-with-continual-service-improvement-csi&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
		<wfw:commentRss>http://blogs.interfacett.com/why-i-would-start-with-continual-service-improvement-csi/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Aren’t Assets and Configuration Items the same thing according to ITIL?</title>
		<link>http://blogs.interfacett.com/arent-assets-and-configuration-items-the-same-thing-according-to-itil?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=arent-assets-and-configuration-items-the-same-thing-according-to-itil</link>
		<comments>http://blogs.interfacett.com/arent-assets-and-configuration-items-the-same-thing-according-to-itil#comments</comments>
		<pubDate>Thu, 09 May 2013 16:43:43 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[Alignment]]></category>
		<category><![CDATA[Asset Management and Configuration Management]]></category>
		<category><![CDATA[Assets Items]]></category>
		<category><![CDATA[Change and Decision Support]]></category>
		<category><![CDATA[CIs]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Compliance]]></category>
		<category><![CDATA[Configuration Items]]></category>
		<category><![CDATA[ITIL 2011 Service Transition]]></category>
		<category><![CDATA[ITIL v2]]></category>
		<category><![CDATA[ITIL v3]]></category>
		<category><![CDATA[Process Integration]]></category>
		<category><![CDATA[Risk and Security]]></category>
		<category><![CDATA[SACM]]></category>
		<category><![CDATA[Service Asset and Configuration Management]]></category>
		<category><![CDATA[The Configuration Management Database]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=12719</guid>
		<description><![CDATA[A student in a recent ITIL class asked me a very good question:&#160;&#34;Why did ITIL v3 combine the processes of Asset Management and Configuration Management, is it because assets and configuration items are the same thing?&#34;&#160; Well, yes and no, &#8230; <a href="http://blogs.interfacett.com/arent-assets-and-configuration-items-the-same-thing-according-to-itil">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Farent-assets-and-configuration-items-the-same-thing-according-to-itil&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
		<wfw:commentRss>http://blogs.interfacett.com/arent-assets-and-configuration-items-the-same-thing-according-to-itil/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Aligning IT goals using the COBIT5 Goals Cascade</title>
		<link>http://blogs.interfacett.com/aligning-it-goals-using-the-cobit5-goals-cascade?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=aligning-it-goals-using-the-cobit5-goals-cascade</link>
		<comments>http://blogs.interfacett.com/aligning-it-goals-using-the-cobit5-goals-cascade#comments</comments>
		<pubDate>Mon, 08 Apr 2013 15:54:59 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[COBIT]]></category>
		<category><![CDATA[COBIT Framework]]></category>
		<category><![CDATA[COBIT5]]></category>
		<category><![CDATA[Goals Cascade]]></category>
		<category><![CDATA[Governance]]></category>
		<category><![CDATA[IT compliance]]></category>
		<category><![CDATA[IT Goals]]></category>
		<category><![CDATA[Stakeholder needs]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=12288</guid>
		<description><![CDATA[IT is no stranger to pressure: complex technologies, new and often confusing regulatory and compliance concerns, and above all how to ensure value creation. One technique that I&#8217;ve found valuable is cleverly designed in COBIT5. The COBIT framework is designed &#8230; <a href="http://blogs.interfacett.com/aligning-it-goals-using-the-cobit5-goals-cascade">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Faligning-it-goals-using-the-cobit5-goals-cascade&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
		<wfw:commentRss>http://blogs.interfacett.com/aligning-it-goals-using-the-cobit5-goals-cascade/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is Problem Management a Source of Your IT Problems?</title>
		<link>http://blogs.interfacett.com/is-problem-management-source-your-it-problems?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=is-problem-management-source-your-it-problems</link>
		<comments>http://blogs.interfacett.com/is-problem-management-source-your-it-problems#comments</comments>
		<pubDate>Mon, 11 Feb 2013 15:29:53 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[Change Management]]></category>
		<category><![CDATA[COBIT]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[KEDB]]></category>
		<category><![CDATA[Known Error Database]]></category>
		<category><![CDATA[Problem Management]]></category>
		<category><![CDATA[Problem Management Process]]></category>
		<category><![CDATA[Root Cause Analysis]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=11076</guid>
		<description><![CDATA[What is Problem Management? According to the IT Infrastructure Library (ITIL), the goal of Problem Management is to minimize the adverse impact of Incidents or prevent these Incidents from occurring at all.&#160;Problem Management seeks to get to the root cause &#8230; <a href="http://blogs.interfacett.com/is-problem-management-source-your-it-problems">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fis-problem-management-source-your-it-problems&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Access Management Control in IT is not just about the tools!</title>
		<link>http://blogs.interfacett.com/access-management-control-it-just-tools?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=access-management-control-it-just-tools</link>
		<comments>http://blogs.interfacett.com/access-management-control-it-just-tools#comments</comments>
		<pubDate>Wed, 30 Jan 2013 15:59:42 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[Access Management]]></category>
		<category><![CDATA[COBIT]]></category>
		<category><![CDATA[COSO]]></category>
		<category><![CDATA[IAM]]></category>
		<category><![CDATA[Identity Management]]></category>
		<category><![CDATA[ISO27000]]></category>
		<category><![CDATA[IT Controls]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Security Management]]></category>
		<category><![CDATA[SOX]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=10926</guid>
		<description><![CDATA[In today&#8217;s changing and complex environment, there is a growing concern and much discussion around the role of access management and the validity of the controls in place to support overall security and compliance initiatives.&#160;Often times, organizations fall short of &#8230; <a href="http://blogs.interfacett.com/access-management-control-it-just-tools">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Faccess-management-control-it-just-tools&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
		<wfw:commentRss>http://blogs.interfacett.com/access-management-control-it-just-tools/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>COBIT 5 Foundation Exam – Get ready for the latest release from ISACA</title>
		<link>http://blogs.interfacett.com/cobit-5-foundation-exam-get-ready-latest-release-isaca?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=cobit-5-foundation-exam-get-ready-latest-release-isaca</link>
		<comments>http://blogs.interfacett.com/cobit-5-foundation-exam-get-ready-latest-release-isaca#comments</comments>
		<pubDate>Fri, 11 Jan 2013 15:41:13 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[APMG-International]]></category>
		<category><![CDATA[COBIT 5 Exam]]></category>
		<category><![CDATA[COBIT 5 Principles]]></category>
		<category><![CDATA[COBIT Certification]]></category>
		<category><![CDATA[COBIT. COBIT 5]]></category>
		<category><![CDATA[Enterprise Enablers]]></category>
		<category><![CDATA[ISACA]]></category>
		<category><![CDATA[ISO 15504]]></category>
		<category><![CDATA[IT Framework]]></category>
		<category><![CDATA[IT Governance]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Risk IT]]></category>
		<category><![CDATA[Val IT]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=10543</guid>
		<description><![CDATA[I recently finished my COBIT 5 Foundation certification exam (yes, I passed) and wanted to share with you my thoughts on it. But first, it makes sense to give you a little background on the latest COBIT release from ISACA. &#8230; <a href="http://blogs.interfacett.com/cobit-5-foundation-exam-get-ready-latest-release-isaca">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fcobit-5-foundation-exam-get-ready-latest-release-isaca&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
		<wfw:commentRss>http://blogs.interfacett.com/cobit-5-foundation-exam-get-ready-latest-release-isaca/feed</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Can you guess the most popular question I get in an ITIL class?</title>
		<link>http://blogs.interfacett.com/can-guess-popular-question-i-get-itil-class?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=can-guess-popular-question-i-get-itil-class</link>
		<comments>http://blogs.interfacett.com/can-guess-popular-question-i-get-itil-class#comments</comments>
		<pubDate>Fri, 14 Dec 2012 16:03:07 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[Change Control]]></category>
		<category><![CDATA[Change Enablement]]></category>
		<category><![CDATA[Change Management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Leading Change]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Service Management]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=10267</guid>
		<description><![CDATA[Can you guess the most popular question I get in an ITIL class?&#160; &#34;What process should we start with?&#34; &#8211; No. &#34;How do I become an ITIL expert?&#34; &#8211; No. &#34;What is the best approach to implementing Change Management?&#34; &#8211; &#8230; <a href="http://blogs.interfacett.com/can-guess-popular-question-i-get-itil-class">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fcan-guess-popular-question-i-get-itil-class&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ISACA’s Newest COBIT 5 Release – A Big Deal for a Good Reason</title>
		<link>http://blogs.interfacett.com/isacas-newest-cobit-5-release-a-big-deal-good-reason?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=isacas-newest-cobit-5-release-a-big-deal-good-reason</link>
		<comments>http://blogs.interfacett.com/isacas-newest-cobit-5-release-a-big-deal-good-reason#comments</comments>
		<pubDate>Wed, 05 Dec 2012 15:34:01 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[Business Framework]]></category>
		<category><![CDATA[Business View]]></category>
		<category><![CDATA[Certification]]></category>
		<category><![CDATA[COBIT]]></category>
		<category><![CDATA[COBIT 5]]></category>
		<category><![CDATA[GEIT]]></category>
		<category><![CDATA[Governance of Enterprise IT]]></category>
		<category><![CDATA[ISACA]]></category>
		<category><![CDATA[IT Governance]]></category>
		<category><![CDATA[IT Risk]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=10030</guid>
		<description><![CDATA[Why is COBIT 5 such a big deal? There has been a lot of talk about ISACA&#8217;s newest COBIT release, and for good reason. COBIT 5 is the latest edition of ISACA&#8217;s globally accepted framework that includes input from experts &#8230; <a href="http://blogs.interfacett.com/isacas-newest-cobit-5-release-a-big-deal-good-reason">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fisacas-newest-cobit-5-release-a-big-deal-good-reason&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Using the ITIL process for your next budget planning</title>
		<link>http://blogs.interfacett.com/using-itil-process-next-budget-planning?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=using-itil-process-next-budget-planning</link>
		<comments>http://blogs.interfacett.com/using-itil-process-next-budget-planning#comments</comments>
		<pubDate>Wed, 12 Sep 2012 16:43:30 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[Budget Planning]]></category>
		<category><![CDATA[Capacity Management]]></category>
		<category><![CDATA[IT Service]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[OLA]]></category>
		<category><![CDATA[Operational Level Agreements]]></category>
		<category><![CDATA[Service Level Management]]></category>
		<category><![CDATA[Service Management]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=7566</guid>
		<description><![CDATA[Heads up &#8211; your 2013 budget is due soon. It will be here before you know it so assemble the team and start planning. If you&#8217;re on a calendar year financial cycle, it is likely you&#8217;re starting to hear rumblings &#8230; <a href="http://blogs.interfacett.com/using-itil-process-next-budget-planning">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fusing-itil-process-next-budget-planning&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Can you really use SharePoint to manage process?  YES.</title>
		<link>http://blogs.interfacett.com/can-really-use-sharepoint-manage-process-yes?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=can-really-use-sharepoint-manage-process-yes</link>
		<comments>http://blogs.interfacett.com/can-really-use-sharepoint-manage-process-yes#comments</comments>
		<pubDate>Wed, 27 Jun 2012 13:48:45 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[Change Management]]></category>
		<category><![CDATA[Incident Management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Knowledge Management]]></category>
		<category><![CDATA[Request Fulfillment]]></category>
		<category><![CDATA[Service Catalog]]></category>
		<category><![CDATA[Service Management]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=6110</guid>
		<description><![CDATA[About three years ago I was in charge of all IT operations for a managed service provider and had just completed an assessment of our service management processes. In that assessment we discovered that several key Service Management processes had &#8230; <a href="http://blogs.interfacett.com/can-really-use-sharepoint-manage-process-yes">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fcan-really-use-sharepoint-manage-process-yes&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Five good tips to running a Change Advisory Board (CAB)</title>
		<link>http://blogs.interfacett.com/five-good-tips-to-running-a-change-advisory-board-cab?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=five-good-tips-to-running-a-change-advisory-board-cab</link>
		<comments>http://blogs.interfacett.com/five-good-tips-to-running-a-change-advisory-board-cab#comments</comments>
		<pubDate>Thu, 24 May 2012 20:04:19 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[PMP]]></category>
		<category><![CDATA[CAB]]></category>
		<category><![CDATA[Change Advisory Board]]></category>
		<category><![CDATA[Change Management]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Manager]]></category>
		<category><![CDATA[Governance]]></category>
		<category><![CDATA[ITIL]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=5629</guid>
		<description><![CDATA[Time and time again, I&#8217;m asked the question: &#8220;How do you manage a CAB effectively?&#8221; Having been a change manager for two companies as well as assisted several organizations optimize their process; I&#8217;ve painfully discovered some handy tricks and tips &#8230; <a href="http://blogs.interfacett.com/five-good-tips-to-running-a-change-advisory-board-cab">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Ffive-good-tips-to-running-a-change-advisory-board-cab&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITIL, COBIT, PMBOK, BABOK &amp; TOGAF – 5 tools to improve your IT department</title>
		<link>http://blogs.interfacett.com/itil-cobit-pmbok-babok-togaf-5-tools-to-improve-your-it-department?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=itil-cobit-pmbok-babok-togaf-5-tools-to-improve-your-it-department</link>
		<comments>http://blogs.interfacett.com/itil-cobit-pmbok-babok-togaf-5-tools-to-improve-your-it-department#comments</comments>
		<pubDate>Thu, 19 Apr 2012 16:52:54 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[PMP]]></category>
		<category><![CDATA[ADM]]></category>
		<category><![CDATA[BABOK]]></category>
		<category><![CDATA[Business Analyst]]></category>
		<category><![CDATA[COBIT]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[PMBOK]]></category>
		<category><![CDATA[PMO]]></category>
		<category><![CDATA[Project Management Body of Knowledge]]></category>
		<category><![CDATA[Project Management Office]]></category>
		<category><![CDATA[TOGAF]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=4793</guid>
		<description><![CDATA[Too many needs and too many tools to choose from. Here are the five I would use if I were your IT leader. Back in 1997, my first civilian job when I left the military was to manage a newly &#8230; <a href="http://blogs.interfacett.com/itil-cobit-pmbok-babok-togaf-5-tools-to-improve-your-it-department">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fitil-cobit-pmbok-babok-togaf-5-tools-to-improve-your-it-department&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Beyond your Project Management Professional (PMP) Certification</title>
		<link>http://blogs.interfacett.com/beyond-your-project-management-professional-pmp-certification?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=beyond-your-project-management-professional-pmp-certification</link>
		<comments>http://blogs.interfacett.com/beyond-your-project-management-professional-pmp-certification#comments</comments>
		<pubDate>Wed, 22 Feb 2012 17:09:10 +0000</pubDate>
		<dc:creator>Steve Fullmer</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[PMP]]></category>
		<category><![CDATA[APMC]]></category>
		<category><![CDATA[Green PM]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[PDU]]></category>
		<category><![CDATA[PgMP]]></category>
		<category><![CDATA[PMI]]></category>
		<category><![CDATA[PMP Certification]]></category>
		<category><![CDATA[Project Management Professional]]></category>
		<category><![CDATA[SCPM]]></category>
		<category><![CDATA[Six Sigma]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=3716</guid>
		<description><![CDATA[You just spent the required 35 hours in a classroom and 4 grueling hours taking (and passing) the Project Management Institute&#8217;s&#160;Project Management Professional Credential exam. Now what? Read the PMI logo guidelines and determine how and where you may use &#8230; <a href="http://blogs.interfacett.com/beyond-your-project-management-professional-pmp-certification">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fbeyond-your-project-management-professional-pmp-certification&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>ITIL &#8211; Incident Management with SharePoint 2010 using SharePoint 2010 Designer Workflows</title>
		<link>http://blogs.interfacett.com/itl-incident-managment-with-sharepoint-2010-using-sharepoint-2010-designer-workflows?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=itl-incident-managment-with-sharepoint-2010-using-sharepoint-2010-designer-workflows</link>
		<comments>http://blogs.interfacett.com/itl-incident-managment-with-sharepoint-2010-using-sharepoint-2010-designer-workflows#comments</comments>
		<pubDate>Thu, 20 Oct 2011 05:50:33 +0000</pubDate>
		<dc:creator>Spike Xavier</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[content types]]></category>
		<category><![CDATA[Custom Workflows]]></category>
		<category><![CDATA[InfoPath]]></category>
		<category><![CDATA[ITL]]></category>
		<category><![CDATA[SharePoint 2010]]></category>
		<category><![CDATA[sharepoint designer 2010]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=2350</guid>
		<description><![CDATA[This blog post is a step by step description of the creation of the Incident Management Solution created for Mark Thomas and my presentation at the 4th Annual I.T.S.M Summit in Arizona. This solution uses a pair of provided matrices &#8230; <a href="http://blogs.interfacett.com/itl-incident-managment-with-sharepoint-2010-using-sharepoint-2010-designer-workflows">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fitl-incident-managment-with-sharepoint-2010-using-sharepoint-2010-designer-workflows&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
		<wfw:commentRss>http://blogs.interfacett.com/itl-incident-managment-with-sharepoint-2010-using-sharepoint-2010-designer-workflows/feed</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>CIO / Executive Track Presentation at TI2011 (Miguel Wood, Mark Thomas and Kathrine Lord)</title>
		<link>http://blogs.interfacett.com/cio-executive-track-presentation-files-from-tech-immersion-2011-miguel-wood-mark-thomas-kathrine-lord?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=cio-executive-track-presentation-files-from-tech-immersion-2011-miguel-wood-mark-thomas-kathrine-lord</link>
		<comments>http://blogs.interfacett.com/cio-executive-track-presentation-files-from-tech-immersion-2011-miguel-wood-mark-thomas-kathrine-lord#comments</comments>
		<pubDate>Wed, 03 Aug 2011 17:27:55 +0000</pubDate>
		<dc:creator>Interface Technical Training</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[SQL Server]]></category>
		<category><![CDATA[Governance]]></category>
		<category><![CDATA[ISO20000]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Performance Point Services]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=715</guid>
		<description><![CDATA[&#160; Below are the links to download the CIO / Executive&#160;sessions presented by Miguel Wood, Mark Thomas and Kathrine Lord at the Interface Tech Immersion 2011. Miguel Wood is the National Practice Lead, SharePoint Solutions, Microsoft Certified Master (MCM) SharePoint &#8230; <a href="http://blogs.interfacett.com/cio-executive-track-presentation-files-from-tech-immersion-2011-miguel-wood-mark-thomas-kathrine-lord">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fcio-executive-track-presentation-files-from-tech-immersion-2011-miguel-wood-mark-thomas-kathrine-lord&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>ITIL and COBIT Presentation at TI2011 by Mark Thomas</title>
		<link>http://blogs.interfacett.com/itil-cobit-presentation-files-from-tech-immersion-2011-mark-thomas?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=itil-cobit-presentation-files-from-tech-immersion-2011-mark-thomas</link>
		<comments>http://blogs.interfacett.com/itil-cobit-presentation-files-from-tech-immersion-2011-mark-thomas#comments</comments>
		<pubDate>Tue, 02 Aug 2011 17:27:11 +0000</pubDate>
		<dc:creator>Interface Technical Training</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[PMP]]></category>
		<category><![CDATA[Agile]]></category>
		<category><![CDATA[Business Analysis]]></category>
		<category><![CDATA[COBIT]]></category>
		<category><![CDATA[ISO 20000]]></category>
		<category><![CDATA[IT Governance]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Mark Thomas]]></category>
		<category><![CDATA[Project Management]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=696</guid>
		<description><![CDATA[Below are links to download the&#160;ITIL / COBIT sessions presented by Mark Thomas at Interface Tech Immersion 2011. Mark Thomas is the Director of Business Services at Interface Technical training. Session 1: Agile Presenter: Mark Thomas Are you a victim &#8230; <a href="http://blogs.interfacett.com/itil-cobit-presentation-files-from-tech-immersion-2011-mark-thomas">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fitil-cobit-presentation-files-from-tech-immersion-2011-mark-thomas&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
		<wfw:commentRss>http://blogs.interfacett.com/itil-cobit-presentation-files-from-tech-immersion-2011-mark-thomas/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Interface Tech Immersion 2011</title>
		<link>http://blogs.interfacett.com/tech-immersion-2011-it-training-event?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=tech-immersion-2011-it-training-event</link>
		<comments>http://blogs.interfacett.com/tech-immersion-2011-it-training-event#comments</comments>
		<pubDate>Tue, 28 Jun 2011 18:03:38 +0000</pubDate>
		<dc:creator>Interface Technical Training</dc:creator>
				<category><![CDATA[Developer Visual Studio / ASP.NET]]></category>
		<category><![CDATA[Exchange Server]]></category>
		<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[PowerShell]]></category>
		<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[SQL Server]]></category>
		<category><![CDATA[Web Development]]></category>
		<category><![CDATA[Windows 7]]></category>
		<category><![CDATA[Windows Server]]></category>
		<category><![CDATA[Active Directory]]></category>
		<category><![CDATA[CIO]]></category>
		<category><![CDATA[COBIT]]></category>
		<category><![CDATA[Don Jones]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[James Brundage]]></category>
		<category><![CDATA[Jeffery Snover]]></category>
		<category><![CDATA[Kathrine Lord]]></category>
		<category><![CDATA[Mark Thomas]]></category>
		<category><![CDATA[Michael Palermo]]></category>
		<category><![CDATA[Microsoft Development]]></category>
		<category><![CDATA[Miguel Wood]]></category>
		<category><![CDATA[Scott Cate]]></category>
		<category><![CDATA[Simon Allardice]]></category>
		<category><![CDATA[Tech Immersion 2011]]></category>

		<guid isPermaLink="false">http://blogs.interfacett.com/?p=616</guid>
		<description><![CDATA[Our DEEP DIVE Tech Immersion 2011 was a great success! A highlight was the keynote by Microsoft Distinguished Engineer Jeffrey Snover, the father of PowerShell. Snover cleared up some of the confusion about the cloud, which we&#39;ll be hearing more &#8230; <a href="http://blogs.interfacett.com/tech-immersion-2011-it-training-event">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Ftech-immersion-2011-it-training-event&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ITIL vs COBIT &#8211; Which is best for you?</title>
		<link>http://blogs.interfacett.com/itil-or-cobit-which-is-best-for-you-by-instructor-mark-thomas?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=itil-or-cobit-which-is-best-for-you-by-instructor-mark-thomas</link>
		<comments>http://blogs.interfacett.com/itil-or-cobit-which-is-best-for-you-by-instructor-mark-thomas#comments</comments>
		<pubDate>Fri, 24 Jun 2011 22:38:15 +0000</pubDate>
		<dc:creator>Mark Thomas</dc:creator>
				<category><![CDATA[ITIL / COBIT]]></category>
		<category><![CDATA[Audit]]></category>
		<category><![CDATA[COBIT]]></category>
		<category><![CDATA[Control Objectives]]></category>
		<category><![CDATA[Governance]]></category>
		<category><![CDATA[IT Infrastructure Library]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Mark Thomas]]></category>

		<guid isPermaLink="false">http://184.168.56.253/?p=273</guid>
		<description><![CDATA[In this video, Mark Thomas, Director of Business Services and ITIL &#38; COBIT instructor at Interface Technical Training breaks down the difference between ITIL &#38; COBIT. I wanted to share something with you that I experienced not too long ago. &#8230; <a href="http://blogs.interfacett.com/itil-or-cobit-which-is-best-for-you-by-instructor-mark-thomas">Continue Reading</a><img src="http://track.hubspot.com/__ptq.gif?a=236015&k=14&bu=http%3A%2F%2Fblogs.interfacett.com&r=http%3A%2F%2Fblogs.interfacett.com%2Fitil-or-cobit-which-is-best-for-you-by-instructor-mark-thomas&bvt=rss&p=wordpress" style="float:left;" xml:base="http://blogs.interfacett.com/feed" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
	</channel>
</rss>
