CompTIA
The Microsoft Troubleshooting Methodology – Determine Root Cause
I simply cannot count the times I’ve heard someone vaguely describe some computer problem and then immediately follow it up with their resolution. That resolution is almost always one of these gems: Reboot the computer Reboot the server Reboot the … Continue Reading
Windows Troubleshooting Tip – Snip
I’ve published a number of articles on following a simple and straightforward troubleshooting methodology. I advocate a simple and focused approach shown in Figure 1. You can see that symptom identification is the first step, followed by root cause analysis … Continue Reading
Windows Troubleshooting Tip – the Problem Steps Recorder
I’ve published a number of articles on following a simple and straightforward troubleshooting methodology. I advocate a simple and focused approach shown in Figure 1. You can see that symptom identification is the first step, followed by root cause analysis … Continue Reading
The Microsoft Troubleshooting Methodology – Identify the Symptom
In a previous article: The Microsoft Troubleshooting Methodology – Simple and Flexible, I explained how I follow a simple and straightforward troubleshooting methodology. That article shows the way this methodology works and how it functions as a troubleshooting framework for almost any … Continue Reading
The Microsoft Troubleshooting Methodology – Simple and Flexible
Like many IT professionals, I did my time in technical support. In call centers, in data centers, in corporate IT, and as a consultant, I spent lots of time chasing down and resolving computer problems. I got my start working … Continue Reading
CompTIA A+ Certification: The Next Generation
CompTIA has upped the ante for candidates desiring to achieve certification. I had the opportunity to attend a CompTIA partner webinar a few weeks ago. Attendance prompted me to dig more deeply into the new exam directions and formats. The … Continue Reading
Windows command prompt tricks – How to copy and paste text plus single keystrokes
It seems that we chug along with the same commands over and over in our daily lives as network admins. More than likely we are on the PowerShell bandwagon and learning it as fast as we can. In the meantime, … Continue Reading
The CompTIA A+ credential is changing again?
In 2008, the top 3 skills in demand by CIOs and IT executives were network administration, windows administration and desktop support. In 2012 the list shifts to programming and application development, project management, and help desk and technical support. Demand … Continue Reading
New – Updated Interface Superhero Poster
We’ve updated the Interface Superhero poster. Here’s the staring cast: (In alphabetical order) Jeremy Cioara – Cisco Instructor, CCIE, author and much more Steve Fullmer – Windows 7 | PMP | CompTia Instructor Jason Helmick – PowerShell & Systems … Continue Reading
New CompTIA A+ Certification Reviewed by Rick Trader – Interface Technical Training
CompTIA has recently update their A+ competencies for the exam. The current 220-301 and 302 exams are being retired on 31 December and candidates will only be able to take the new exams. According to the CompTIA's A+ certification website … Continue Reading
